Refund policy

Return

In the odd case that you do not love your Yours Concretely products, here is our policy on returns:

1. Damaged Products received are eligible for return, can be returned within 7 days of receiving the merchandise.

2. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the Bar Code within 48 hours of receiving your order.

3. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.

4. The Yours Concretely team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.

5. Once your return has been authorized, we'd be happy to process your refund. You can choose to receive the refund in the form of store credit, which will reflect in your Yours Concretely account within 24 working hours from when the product is picked up by our courier partner. However, if you'd like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.

6. We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out on our email.

7. All returns are subject to the discretion of Yours Concretely.But we're a friendly bunch :)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@yoursconcretely.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@yoursconcretely.com and send your item to: Yours Concretely, K-112, Kishan nagar, Shyam Nagar, 302019 Jaipur RJ, India.